Privacy Policy

Effective Date: [Insert Date]

Escape Ordinary (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or purchase our digital products.

1. Information We Collect

We may collect and process the following categories of data:

Personal Information: Your name, email address, postal address, and other contact details when you sign up, place an order, or contact us.
Account Information: Your username, password (encrypted), order history, and preferences.
Payment Information: Processed securely through third-party providers (e.g. Stripe, PayPal). We do not store your card details.
Usage Data: IP address, device type, browser, time zone, operating system, and site interaction data.
Cookies and Tracking: See our Cookie Policy for detailed information about the cookies we use.

2. How We Use Your Information

We use your information to:

Provide access to your account and gated content
Process payments and deliver digital products
Send transactional and promotional emails (with consent)
Offer support and respond to queries
Improve website performance, security, and user experience
Comply with legal obligations and tax reporting

3. Data Retention

We retain personal data only for as long as necessary:

Account and order history: Up to 6 years (for accounting/legal purposes)
Newsletter subscribers: Until you unsubscribe
Inactive accounts: Removed after 24 months of inactivity

4. Legal Bases for Processing (GDPR)

We process personal data under the following lawful bases:

Consent – e.g. subscribing to our newsletter
Contract – e.g. processing your order
Legal obligation – e.g. accounting and tax compliance
Legitimate interest – e.g. website analytics, fraud prevention

5. Sharing Your Information

We do not sell or rent your data. However, we may share information with trusted third-party service providers who help us operate our website and services, including:

Payment processors (e.g. Stripe, PayPal)
Email platforms (e.g. Mailchimp, ConvertKit)
Analytics tools (e.g. Google Analytics)
Web hosting and security partners

Some of these providers may store data outside the UK/EU. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

6. Data Security

We take data security seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration of your personal data.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated data
Request deletion of your data
Restrict or object to certain types of data processing
Request data portability (where applicable)
Withdraw consent (where processing is based on consent)
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at [Insert Email Address].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the date updated at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Escape Ordinary
Email: [Insert Email Address]
Location: [Insert Address if required by law]

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